The problem-solving model used in non-emergency situations consists of five areas where we focus our efforts on preventing problems within the organization.
- Hiring the right individual for the job
- Clearly stating our expectations and policies
- Providing ample training opportunities to develop proficiency
- Providing members with leadership guidance to perform well
- Assuring that members know when they have performed outside the expectation
The model for emergency decision-making is called the Incident Command System (ICS). ICS is the most current operating system available, and allows us to deliver safe and effective emergency services despite limited resources. In ICS fire fighters and paramedics use the same pattern of response and decision making every time, regardless of whether the incident is a fire or medical emergency. The benefits of ICS include a reduced stress level for responding fire fighters and paramedics, improved safety on the scene of an incident, and faster deployment of resources.
ICS depends on proper staffing and training. Failure to adequately staff the City of Racine Fire Department and train personnel may result in unnecessary injuries to the citizens of Racine, our visitors to Racine, fire fighters, paramedics, and/or additional damage to property.
Our fire fighters and paramedics are trained to deliver exceptional service in very stressful situations. Our risk management efforts focus on minimizing the risk to our fire fighters and paramedics by maintaining a response readiness mode. We apply the following model to our responses:
- We will risk a lot for savable lives
- We will risk a little for savable property
- We will not risk anything for lost lives or property
Arriving quickly and being unable to perform emergency operations due to inadequate staffing places us in a position to witness the emergency and not intervene.
Special attention is given to safety and wellness programs. Active member wellness programs will reduce the risk of duty-incurred injuries and help prevent long-term occupational risks. A fire fighter or paramedic with a 30-year career represents a significant investment for the City of Racine.